Category: Strategy

5 reasons to use social and mobile for scouting new talent

Sweek, a social platform for free reading and writing, and Ravensburger, a well-known German publisher, have successfully completed #SchreibMitRavensburger, a Young Adult writing contest. At an exclusive event at the Ravensburger headquarters, Samira Bosshard was revealed to be the winner of the contest and earned herself a publishing contract, after impressing both the Sweek reading community and the expert jury of Ravensburger.

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What traditional publishers can learn from indie authors [PART 1]

This is a guest post from Ricardo Fayet. Ricardo is an avid reader and startup enthusiast who has been studying the publishing industry with interest for several years. He co-founded Reedsy, to help authors collaborate with publishing professionals. In this two part post, Ricardo shares what publishers can learn from self-publishers. 

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FutureBook … or FutureRead? Fostering the next generation of readers

Sheila Bounford has worked in service businesses connected to the publishing industry for thirty years. A former Executive Director of the IPG, Head of Business Development at NBNi, and mentor to independent publishers, she is currently teaching English to secondary school pupils as part of the Teach First Leadership Development Programme.

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Amazon’s Whole Foods acquisition is about so much more than groceries

Yes, the grocery business is huge. And while it’s one of several industries Amazon hasn’t yet dominated, there’s something way more significant about their acquisition of Whole Foods.

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Alchemy: Why poetry publishers need to get it together

In May this year, three wrestling matches were held in a library. Two small poetry publishers, Sidekick Books and The Emma Press, nominated their champions for the ‘Pamphleteers’ grand slam, roared about their scrapping prowess and set them against each other in a no-holds-bard smackdown. Pamphlet took on pamphlet, and the poetry pitted dinosaurs against dragons, witches against sinister government agencies and, most curiously of all, mackerel salad against Angela Lansbury.

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Managing communication in outsourcing: What tools are available to publishers?

As outsourcing becomes the norm in publishing there is a demand for tools to help manage the communication between in-house staff and their freelancers. This recent whitepaper from Just Content in collaboration with BookMachine explores the options available to publishers along with the issues surrounding communication itself:

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Dealing with change at work: Tony Burke interview

On 19th July, over 100 publishers will meet at St Bride Foundation off Fleet Street to discuss how to deal with change at work. One of the panelists is Tony Burke, an Assistant General Secretary at Unite the Union. Here are some of his thoughts ahead of the event.

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The demand for outsourcing in publishing continues to rise

As technology continuously improves so too does the effectiveness of virtual and remote working for all. A recent Just Content whitepaper in collaboration with BookMachine, looked at how the publishing industry has evolved from working solely in-house, to outsourcing work. But what is driving this trend and why is it so popular in the publishing industry?

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Dealing with change at work: John Pettigrew interview

On 19th July, over 100 publishers will meet at St Bride Foundation off Fleet Street to discuss how to deal with change at work. One of the panellists is John Pettigrew, Founder of Futureproofs. Here are some of this thoughts ahead of the event.

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Death of digital overstated in recent report

The Publishers Association numbers show consumer ebook sales have collapsed by 17 per cent, but physical book sales are up by 8 per cent[1]. The media took delight in Amazon bashing – “[The Kindle] was new and exciting,” says Cathryn Summerhayes, of Curtis Brown in the Guardian, “ but now they look so clunky and unhip, don’t they?”. Is this the death of digital? Absolutely not.

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Behind the scenes at Blackwell’s: What publishers can learn from a bookselling icon

Last week I was lucky enough to receive a VIP behind-the-scenes tour of Blackwell’s flagship store in Broad Street, Oxford. The point of the exercise, led by Kate Stilborn, Blackwell’s Customer Service and Operations Director, is to build stronger connections with publishers, in order for all of us to work better together. And sell more books, of course. I expected a whistle-stop tour, but in fact I was greeted with a full day’s programme, prepared by the shop’s Customer Service Manager, Nicky James, which included meetings with lots of different staff members, and the opportunity to get to grips – literally – with the books themselves. By the time the day ended – with an unexpected fire alarm and al fresco goodbyes – I had aching feet and an even greater appreciation for the dedication and passion of our bookselling colleagues. So here’s a snapshot of my day at Blackwell’s, plus some – ah – snapshots. (Sorry.)

It’s all about customer experience

The first stage on my tour was the Gaffer’s Office, furnished just as it was in Basil Blackwell’s day, and now used as a reminder of former times and as a green room for visiting speakers. But this step back in time is no indicator of the company’s direction of travel. They’re currently in the midst of a Revolution in Customer Service, and they’re in the process of transition to an employee partnership model similar to John Lewis’s. In an age when online shopping is so easy, Nicky James explained that Blackwell’s is aiming to provide a wonderful customer experience every single time. They have a programme of ‘mystery shops’, leading to feedback on how customers are treated, with an emphasis on learning rather than blame. I love the fact that there’s a box to tick on the mystery shopping questionnaire for ‘moments of delight’ – that moment when a bookseller goes above and beyond the shopper’s expectations. The theme of autonomy came up again and again during my time at Blackwell’s. In a booklet containing 10 Great Ideas for Giving Outstanding Customer Service, Toby Blackwell gives staff freedom to bend or break the usual rules in pursuit of excellent service – an approach I find outstanding.

A community of booksellers

After meeting several booksellers from different departments (quite a few of them called James), I found myself in the breathtakingly book-filled Norrington Room, in the care of David Kelly, the store’s Sales Manager. I know this room well from my earlier life in Oxford, but I didn’t know until now that it covers come 10,000 square feet and contains an outrageous three and a half miles of bookshelves. David also revealed another fact that surprised me, when he told me that the booksellers for each department make their own decisions about what to stock, meeting reps personally and negotiating terms specifically for their lists. My experience of the bookselling world from the publishing side of the net has been one of increasing centralisation and lack of empowerment at the individual shop level, so this was a true surprise for me. Each bookseller organises the displays in  their area of the shop with care and attention, and they invite visiting speakers and academics from the university to curate thematic collections – as you can see on the tables in the picture below. Yes, David agreed when I questioned him on this, it would be more efficient to negotiate with publishers centrally – but the benefits of empowering staff to make their own decisions about which titles to promote and how to promote them cannot be underestimated. How can we, as publishers, make David’s work easier, I asked. His answer, without hesitation, was that we should stop jumping on bandwagons such as colouring books and children’s book parodies. In his view, it ‘saturates the market and makes books less special’ – it’s like copying another bookshop’s window display: unimaginative and backward-looking. New ideas, please!

Don’t ignore your backlist

I emerged from the bowels of the building into the bright light of the ground floor, the home of fiction from 1960 onwards. I met James Orton, a star of the bookselling team whose love of books positively radiates from him, and I saw just how much freedom the staff have to curate collections of titles, enabling them to share their passions and participate in topical cultural moments. Eye-catching shelf displays present customers with hand-picked selections of the booksellers’ current favourites – and what really struck me was that booksellers (just like normal booklovers) get just as excited about books published last year, or fifty years ago, as they do about the latest new releases. I pulled my weight for a short while and earned the right to wear my Bookseller badge by filling a table with books for James’s Dirty Realism display. This is the point where I learned that there are books everywhere in the shop, stacked under tables in orderly piles, and that booksellers are black belts in the art of carrying armfuls of books without bumping into anyone or falling over – fates I narrowly avoided.

Communication is always good – and advance notice is even better

After working with Maria, Lorna and Jade in the first floor Literature department, my day ended with a chat over coffee in the café with Beth from Events and Aleida from Sales Development. Blackwell’s run a programme of successful book-related events throughout the year, and they also provide bookshop services for many of the academic conferences that take place in Oxford. Beth loves hearing from publicists, and it’s a useful reminder to us publishers that we have to stay alert for every promotional opportunity. There are more organisations than we may realise who are keen to meet our authors, and whose audiences are ready to buy their books. If they don’t come knocking on our doors, it’s up to us to make the introductions. Aleida explained that proof copies are invaluable in building up staff enthusiasm for forthcoming titles – you’ve probably got the message already that the team at Blackwell’s are mad about books, and Aleida told me all the staff read the proofs the shops receives. So it’s worth splashing out on some digital copies of your forthcoming titles if you can find room in your budgets. What would they like from us, as publishers? Beth and Aleida gave me their wishlist:
  • Always time your book events after publication and not before.
  • Make the returns process easy and transparent – dealing with boxes of unsold titles after a festival takes up time that could be spent planning your next big event, so it helps everyone if we can make this as painless as possible.
  • When schedules go awry and stock dates slip, it really helps when publishers are willing to pull out all the stops to get books to an event. Bringing a flexible and positive approach to the inevitable moments of crisis helps us connect readers to books, and makes good business sense for all of us.
Speaking of moments of crisis, our meeting was interrupted at this point by a fire alarm, and I joined book browsers and booksellers in the sunshine on Broad Street for a last chat and goodbye before heading home. Meeting the staff and seeing behind the scene of one of my all-time favourite bookstores was a treat that I will treasure – and I hope the experiences I’ve shared here have helped to shed a little light on the mysterious world of bookselling that exists between us publishers and those even more mysterious people: the readers. Many thanks to Kate Stilborn for inviting me, Nicky James for planning the day, plus David, James, Miguel, Maria, Lorna, Jade, Beth and Aleida for sharing their knowledge and enthusiasm! Abbie Headon has worked in editorial and digital roles at Summersdale Publishers and Oxford University Press, and is now working for a range of publishing clients as Abbie Headon Publishing Services. She’s available for all kinds of publishing projects and spends too much time on Twitter at @abbieheadon.

Print’s not dead, so what’s next for it? [Winning blog idea March]

Each month BookMachine offers a community member, with great ideas, the chance to write on the site. March’s winner was Percie Edgeler who writes about the future of the print book.  For the past few years, there has been a rallying cry around the advent of the ebook: print is dead. Since 2015 however there has been a decline in ebook sales, and whilst some are predicting a return to steady growth, one has to question if this is possible whilst they continue to maintain the same format. Currently the big five are taking relatively few risks, and independent publishers have been spearheading a print revival which with the increase in print book sales has paid off. For consumers that are continually choosing both, the roles of the digital and the physical have changed. Whilst the book industry is focusing on the colouring in fad to boost their sales, the magazine industry is increasingly taking risks to innovate their approach to print. At the same time as The Bookseller showed a 3% decrease in e-book sales in 2016, the magazine industry saw a 12.5% digital drop, with well-known brands such as BBC Good Food, National Geographic and Cosmo taking the biggest hit. In comparison, independent print magazines are growing. At QVED 2014, Jeremy Leslie of MagCulture addressed the issue directly when being asked about the death of print, retorting to a questioner “How can print be dead with such an abundance of independent titles flourishing day to day?” The industry does indeed seem to be flourishing: the founding of new titles such as the aptly named Print Isn’t Dead and growth of existing independents such as Little White Lies and Oh Comely all seem to be positive signs. But why are these independent magazines seeing a boom, and can the print book industry follow suit? Some publishers already are, with part of the attraction being premium content and production value. These two key components can be seen in the popular UK independent Nobrow Press, who expanded to open a New York office in 2013. Their highly illustrated books continue to gain popularity for having an emphasis on design and illustration whilst remaining affordable. These editions are a stand out in an age where the internet does throwaway information for free and at high speed. This in itself may kill some kinds of print. Ruth Jamieson, author of Print is Dead, Long Live Print, stipulated last year that digital media has cleared the way for a new, much more interesting, much more exciting print to spring up. In 2014, this decision to carefully curate high-quality content also paid off for independent New York magazine PAPER, who had to print an extra 35,000 copies of their September 2014 issue to keep up with the demand for the latest issue featuring Kim Kardashian. In the words of I-D editor Colin Crummy, “Kim Kardashian’s bum may have broken the internet in November 2014, but it was a magazine cover that helped her do it.” Despite this, some still seem to think that despite current high sales, print is simply enjoying a brief rebirth and as such the future for it is not so bright. Print hasn’t changed enough to compete with the behemoth of the e-book. Gail Rebuck, chair of Penguin Random House, stated the same year in the Creative UK report that our creative industries are at the centre of a digital transformation of our economy; predicting that ebooks would become a total of 35% of the market share in two years. Whilst this has not happened, some remain hopeful that they will return to growth, but this is not happening as quickly as expected. It may be that what becomes interesting is behaviour towards the print and digital changing so that the two are sitting together; and how as an industry, publishing continues to allow new innovation for both. It’s time to change the nature of the conversation around print. Ebooks are a new medium, not the death of the traditional. Instead of asking if print is dead, we should be questioning what we can do with it next. Percie Edgeler is a MA Publishing student at Kingston University, and a graduate of the BA Illustration course at Camberwell College of Arts where she gained first hand experience in producing different types of print. She is particularly interested in independent publishing, and how this sector will influence the future of print books.

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