Next level management skills

Lead your team with confidence.

Course overview 

Using a framework of emotional intelligence, this course will take your management and leadership skills to the next level. Learn how to develop empathy, understand yourself, work with difference, and be an exceptional people manager – even during challenging and complex times. 

Course outcomes:

  • Learn how to recognise areas for development
  • Implement techniques to manage stress
  • Build a toolkit for creating stronger team dynamics
  • Communicate with confidence

Who is this course for?

  • Experienced managers looking to refresh their skills
  • Early career managers hoping to increase personal effectiveness and confidence at work

Your Course Leader

Diversity and Inclusion

Dr Nancy Roberts worked in publishing for over 20 years, for companies including Mitchell Beazley, Penguin/DK, and Cambridge University Press, where she led a global Operations team of over 150 staff. She now co-runs Management In Publishing, providing career development specifically tailored to the publishing, and is the founder of Umbrella Analytics, providing diversity and inclusion analytics, and provides publishing consultancy as Head of Tech & Content at Maverick. She has a BA in English Language and Literature, two Masters degrees and a PhD in postcolonial feminist theory. She also holds an Executive MBA from Cranfield University. 

Follow Nancy on LinkedIn and Twitter.


‘I just wanted to really thank you both directly for such a refreshing, useful and illuminating course … I’m so thankful you decided to put something together based around all the things you’d wished someone had taught you. I very much needed to hear all of it and I’m looking forward to being a better manager for myself and my team. So thank you for your brilliant, honest advice and taking the time and effort to create something so effective.’

Heather Gallagher, Books Marketing Manager, Liverpool University Press

“Nancy is thoughtful, direct, and hugely experienced. She is a great coach and mentor for anyone looking to establish themselves as a senior leader, especially as a senior leader in the scholarly communications industry as she herself has held a number of senior roles before establishing herself as an entrepreneur and business owner. As a result of my working with Nancy I have strengthened my negotiation and communication skills, as well as my leadership and management skills. I can’t recommend Nancy enough.’

Laura Martin, Senior Project & Change Manager and Co-Chair of Women of Wiley, an employee resource group

About Instructor


1 Course

Not Enrolled
Get access with a BookMachine +CAMPUS membership

Course Includes

  • 6 Modules