On Wednesday 15th February, Kathryn Munt, Astrid deRidder and Anna Faherty were in turns helpful, humorous and honest in their observations on outsourcing and freelancing. Astrid used the term ‘unicorn’ to describe the ideal freelancer: reliable, on time, within budget, problem solving, going beyond the brief. Each of us smiled as we realised that we were unicorns ourselves – rare, magical and pure, with tears that can heal the sorrows of a publisher’s heart (my interpretation). And I wondered (Carrie Bradshaw voice-over) – What could publishers do to create more unicorns?
Better communications – even if we share a language and culture
Kathryn described working with Indian companies providing outsourcing teams, where poor communications can cause budget and quality issues. She stressed that training in communications was provided.
I’ve been asked to be concise and clear when sending debug requests to Indian outsourcers, but does anyone apply these ‘rules’ to communications between publishers, editorial staff and freelancers?
Anna mentioned the often tortuous approach to writing a brief, when all a freelancer needs is something clear and unambiguous. Many is the time that I’ve had to query a brief, and many the time I’ve had to follow up on the response to ask, ‘Sorry, but was that a yes or a no?’
We’re all under pressure, we dash off emails without thinking – but we shouldn’t. We should take a leaf out of the cross-cultural book and aim to be crystal clear (and courteous) in all communications. Perhaps we would all benefit from some training?
Anna also spoke about keeping freelancers in the loop; for me this is all about timing. It’s obvious that freelancers need to know when there are changes to a project. But they need to know as soon as you know, not whenever you remember to tell them.
Inclusion is not just practical; it makes freelancers feel good. Many enjoy being perceived as ‘experts’, and an expert who is excluded feels less inclined to go the extra mile when needed.
I read that unicorns can speak to all other creatures, but I believe the happiest are those that receive communications reflecting their status.
Don’t treat me as a member of staff …
Anna made a valid point: freelancers are paid for their time, but they are not paid to be available all the time. They cannot be expected to be at their desks every day from 9 to 5 unless this is agreed (and paid for).
… but do treat me as a team member
Do you praise your in-house staff after a job well done? Give a freelancer some positive feedback. Do you critique the work of your in-house staff? Take time occasionally to help a good freelancer to improve. Do you recommend your staff’s work to colleagues? Share your unicorns.
Do you tell your in-house staff that you don’t know when they will be paid, or that they won’t be paid this month because of a new payment system? I didn’t think so.
Lyn Strutt is a freelance content editor, copyeditor and proofreader of print and digital ELT materials, specialising in adult and business English and ESP. Before moving into publishing in 2003, she taught for over 12 years in the UK, Finland, Germany and Hong Kong. She is an Advanced Professional member of the Society for Editors and Proofreaders and holds a Licentiateship of the City and Guilds of London Institute in Editorial Skills. She promises she will get a website soon.