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Authors marketing

When it comes to supporting authors in marketing efforts, no publisher has it right yet

It is my firm conviction that the biggest shortcoming of traditional publishers these days is their failure to help authors help themselves with digital marketing. In my opening remarks at Digital Book World earlier this month, I said this:

At the very least, every house should do a “digital audit” for every author they sign that includes concrete suggestions for filling in gaps and improving discoverability and engagement. To my knowledge, not one does.

Perhaps it isn’t surprising that there are people in big houses, even some who view things from a high perch, who emphatically don’t agree with me. One senior executive told me I was “completely wrong”, and said their editors were very much up to speed with what authors do on social media. Another, a publisher from a different house, asked me if I really believed “landing pages were important”. Of course, if you don’t see the pay-off from creating and managing landing pages on an author’s website (or the publisher’s own!), you might make the mistake of thinking a robust social media presence obviates the need for an author website.

That is a mistake. And it is an increasingly common one.

Where publishers are going wrong

Citing the expertise of editors as the lead claim for a house’s expertise is a tip-off. I have never seen the publishing house where editors were more expert in digital marketing than marketers are. Most author websites are sub-standard but most editors don’t have the knowledge to know that. And, on top of that, neither editors nor authors fully understand the different roles of websites and social media in the marketing effort for a book and author.

If the feedback from these two executives were exceptional or unusual, it wouldn’t be worth mentioning. But it is typical. And both of these houses are making substantial investments to upgrade their digital understanding and performance. They don’t have their heads in the sand.

It isn’t just my imagination that there is a disconnect between big publishers and their authors on the digital marketing front. This shortcoming is real and it is going to really hurt the big publishers, far beyond the sales they’re losing, if they don’t fix it.

I recently tested this idea with one of the most digitally-ept literary agents. I asked him whether he agreed that publishers are failing in this regard. He did. Completely.

A gap to fill

If there’s a gap here, somebody is going to fill it. Just this week, the relatively-new Diversion Books announced a new initiative called Radius, a “full-service publishing services division” with distribution through their affiliation with Ingram. They are targeting “non-fiction authors with very specific and known audiences (consultants, experts in a field)” looking for help “with various aspects of the process–editorial, cover, production, marketing and publicity etc.”

In other words, they would like to partner with perhaps the most desirable category of non-fiction authors: those with a real marketing platform independent of any book publishing activities. Those authors often have pretty decent personal marketing already set up; if they don’t, they are delighted to have professional feedback about how to improve it. Radius will provide a powerful reason for those self-promoting authors to work with them rather than with an older and more established house.

It is worth noting that Diversion was founded by a literary agent, so it is highly sensitive to the author perspective. What they have built is essentially a customized front end to industrial-strength services provided by Ingram, with easy access even for individual authors through what is called Ingram Spark. Diversion is a new-era publisher. They created a service arm and community called EverAfter to serve romance authors; Radius will primarily serve non-fiction authors who have already built audiences. Undoubtedly, other entrepreneurs will build on-ramps to these Ingram capabilities for other segments of the author community.

Should publishers worry about this? Well, the ones who depend on authors can expect more and more services and fledgling publishers trying to make a more appealing offer to them. (And those that don’t depend on authors exist, but they are the exception, not the rule.)

Who should do what

The author platform question is further vexed by the way publishers are organized. Editors “own” the author and agent relationships. Marketers and/or sales departments “own” the marketing resources. To be good at their jobs, editors need to recognize commercial content, negotiate the many moving parts of a book deal, and help the author craft the most salable possible book. Knowing digital marketing or best practices for search engine optimization are not what editors are hired or trained for. Those are the bailiwick of marketers who are explicitly (in most houses) excluded from direct author contact.

Beyond that, there is the confusion in publishing houses, reflected in the question I got about landing pages, about what’s important and what’s not. I can’t tell how widespread this is, but I have heard too often for comfort that “author websites are a waste of time”, that social is more important, and that working Facebook effectively obviates the need for a web presence.

In fact, “search” is still the single most important component of discovery and author websites are crucial for Google to “know” who the author is and to have a contextual understanding of their expertise and their audience. Precisely how the website provides value depends on the author. For a non-fiction author, it can establish topic authority. For a multiple-title fiction author, it can provide definitive information for the order of books in a series or for the back story on the author’s characters (whose names, of course, can be important search terms for the book).

But what is always true is that the website is the one piece of digital real estate the author can actually own, which is not subject to some change in rules or process that will affect its discovery in search or the ability to use it for any purpose of the author’s choosing. Ideally, a publishing house will evaluate an author’s own website as part of an overall digital audit and make constructive suggestions for improving it. If the author doesn’t have one, the house should provide a simple placeholder site that gives fans a place to land or link and can be the ultimate authority of facts about the author and the book.

And only by controlling a website can an author or publisher control the single most powerful tool there is to promote an author through search: landing pages. Best practice is to optimize a landing page on the author’s site for each of the most commonly-searched terms that could lead to real interest or the sale of a book. Anybody who really knows SEO knows that. That’s why the failure to grasp the significance of landing pages high up in a big publishing house is so disturbing.

Collaborating with authors

It really is terrific that so many publishers these days have a high-level executive with the word “audience” in their title and job description. It is a sign of real progress that many of the big houses have invested in vertical sites to build audiences they can tap at any time.

But they’re still missing the most important boat. The real focus needs to be on marketing collaboration with authors and giving them the support they need to maximize their effectiveness. Doing that requires tackling a lot of tricky questions because authors own their names and careers and publishers, at best, have a long lease on one or more specific books they’ve written. But both book sales and author retention depend on publishers taking on this challenge as an essential component of their offering.

I did a post for BookMachine some months ago spelling out a strategy for authors who were marketing themselves.

The author marketing checklist

  • Here’s a quick checklist of what a useful publisher audit of an author’s digital footprint might be looking for:
  • A robust author website to anchor an author’s complete digital presence and act as the central hub and source of authoritative information on everything about the author, her books, her work, and life
  • Complete author and book information at book cataloging and community sites like Goodreads and LibraryThing, as well as at all online retailers (especially an Amazon Author Central page)
  • Google+ to signal to Google who an author is, what she writes about, and all of the things connected to her
  • The right social media mix, which can vary — and evolve — depending on the author, the type of books she writes, and the interests and demographics of her audiences
  • Mechanisms to collect, manage, and effectively use email addresses
  • Ongoing efforts to maintain accuracy and relevance across all of these
  • Effective cross-promotion (across titles and authors)

Mike Shatzkin has been in publishing since 1962. Since 1979, Mike has been an independent consultant (The Idea Logical Company) with clients that have included most major publishers in the US and UK, retailers including Barnes & Noble and Borders, wholesalers including Ingram, and a host of tech startups. You can follow him on Twitter @MikeShatzkin. This post was originally posted on The Idea Logical Company blog in March 2016.

10 most popular BookMachine posts ever

We’re working out what to publish next here at BookMachine HQ and thought, as we were delving into the analytics, that you might appreciate a list of the most popular blog posts ever.

So here is the top 10 list:
1. Why I work in publishing – by Sarah Cullington
2. Twitter tips from a literary agent – by Juliet Mushens/Norah Myers
3. Content is no longer king. Here are 5 things that are – by Nick Robinson
4. Authors marketing themselves online: the components of a strategy – by Mike Shatzkin
5. 50 books challenge for 2015? – by Stacey Croft
6. Publishers, we need to talk – by Felice Howden
7. Time the bury the ISBN? – by Ricardo Fayet
8. The end of the Indie Gold Rush? – by Ricardo Fayet
9. How do you design the cover for the biggest book of the year? – by Toby Hopkins
10. A publisher’s guide to APIs – by Emma Barnes

Happy reading!

Juliet Mushens wins BookMachine blogger award 2015

Publishing folks all over the world have taken to sharing their knowledge with others on the BookMachine blog – from India to Spain and over in Australia too.

We decided to recognise the talented writing on the site by launching a blogging award. Using Google analytics we picked the most viewed blog posts of 2015 and asked readers to vote for their favourite.

The winning blogger of 2015, as picked by BookMachine readers, is Juliet Mushens. Juliet will be winning an annual BookMachine membership, a bottle of something tasty, and a selection of BookMachine blooks.

We will also be extending the award to Norah Myers, who took the initiative to contact and interview Juliet on behalf of BookMachine. A huge thanks to Norah for making this all happen.

If you think you have what it takes to write a winning blog for publishing professionals in 2016, email Sam with your idea.

As a reminder the blog posts were:

1. Blogger: Nick Robinson

This blog abandons the theory that ‘content is always king’ and establishes what replaced this in 2015.

https://bookmachine.org/2015/11/05/content-is-no-longer-king-here-are-5-things-that-are/

2. Blogger: Mike Shatzkin

This blog summarises succinctly what authors should think about to ensure they have a basic online marketing strategy in place.

https://bookmachine.org/2015/07/29/authors-marketing-themselves-online-the-components-of-a-strategy/

3. Blogger: Juliet Mushens

Juliet uses Social Media a lot (has over 14,000 followers on Twitter). Here she shares some tips for publishers and authors.

https://bookmachine.org/2015/09/23/twitter-tips-from-a-literary-agent-juliet-mushens-interview/

4. Blogger: Chris Ward

This blog announced the publication of two more Terry Pratchett novels, following on from the author’s death.

https://bookmachine.org/2015/03/18/two-more-terry-pratchett-novels-set-for-posthumous-publication/

5. Blogger: Ricardo Fayet

Ricardo suggests that ISBNs could be replaced with a new system, based on using the data more intelligently.

https://bookmachine.org/2015/02/10/time-bury-isbn/

6. Blogger: Christopher Norris

This post had the most number of comments of all blogs in 2015 – it is a list of 24 insights into the future of publishing.

https://bookmachine.org/2015/09/02/publishing-2020-an-advent-calendar-of-change/

Authors marketing

Authors marketing themselves online: the components of a strategy

Mike Shatzkin has been in publishing since 1962. Since 1979, Mike has been an independent consultant (The Idea Logical Company) with clients that have included most major publishers in the US and UK, retailers including Barnes & Noble and Borders, wholesalers including Ingram, and a host of tech startups. He has partnerships with Michael Cader in a conference business (Publishers Launch Conferences) and with Peter McCarthy in a digital marketing business (Logical Marketing Agency). You can follow him on Twitter @MikeShatzkin.

A range of useful options is available to any author as they consider their online presences. All can be useful to any author but their own website is an essential component of that. It’s an anchor and it is the only web presence the author knows s/he will always control.

An author’s objectives for a website should be to:

  • Make it crystal clear to search engines who the author is and for what they are an authority.
  • Give the author a platform that can be used for many things: blogging, posting parts of books or works-in-progress, and gathering email addresses.
  • Give fans of the author a sensible place to link to an author’s content and biography that is not called Amazon.com.
  • Collect data that is independent of any specific book’s sales that can help an author know how s/he is doing in the digital world.

In addition to a web site, which is real estate an author totally controls and is the most important tool in an author’s kit to get new followers through search, an author can do him or herself some good by going where fans could be.

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