Hello, welcome to BookMachine! We’re very happy you’re here.
Effective from 27th May 2020.
1.1. These terms and conditions (the Terms) set out the basis on which you may browse and use our website, access our networking, event and membership services (Services) and download our digital publications (Publications), available at www.bookmachine.org (the Site). The terms you or your, when used in these Terms, refer to you as a user of the Site.
1.2. This Site is owned and operated by BookMachine, a partnership with its principal place of business at Incubation at Ravensbourne, 6 Penrose Way, Greenwich Peninsula, London, SE10 0EW (we, us or our).
1.4. If you would like to contact us for any reason please do so using the following details:
Incubation at Ravensbourne
6 Penrose Way
2.1. We may revise the Terms from time to time, for example if there are changes to relevant laws and regulatory requirements or changes to our business practices. If we revise these Terms we will (i) post the revised Terms on the Site and update the “Last Updated” date below, and (ii) if you are a Member (as defined in Clause 3.1 below) we will email you and give you at least one months’ written notice of any changes to these Terms before they take effect. If you are a Member and do not wish to accept the changes, please contact us to cancel your membership by emailing firstname.lastname@example.org or via your account or alternatively you may send us the online cancellation form.
2.2. Your use of the Site will be subject to the most recent version of the Terms available on the Site. We recommend that you read through the Terms available on the Site regularly so that you can be sure that you are aware of any changes that may apply to you.
2.3. These Terms were last updated on 27th May 2020.
THIS SECTION SETS OUT THE TERMS AND CONDITIONS THAT APPLY IF YOU PURCHASE A BOOKMACHINE MEMBERSHIP.
3.1. To access and use certain Services made available from the Site, you will need to become a BookMachine member (Member) and register for a membership account (Membership Account).
3.2. We currently have three membership options: an individual membership, a promoted membership, and a company membership. Further information about each membership option is available on our membership page, including the main benefits and the membership fee. Please contact us if you are interested in a company membership as these are not available to purchase through the Site.
3.3. We offer recurring monthly and recurring one year subscriptions, and may offer different subscription options in future. Company memberships are only available as a yearly subscription.
3.4. Monthly subscriptions shall be paid in advance by monthly instalments. For each month that your monthly subscription is active, you acknowledge and agree that we (or our online payment provider) are authorised to charge the same credit card or other payment method as was used for the initial subscription fee in the amount of the then current monthly subscription fee. Payment shall be taken each month on or around the date on which you began your subscription. For example, if you begin your subscription on 15th March 2018, you will be charged on or around the 15th of each month. The monthly subscription fee will continue to be billed automatically until cancelled. You must cancel your subscription at least one day before it renews each month in order to avoid billing of the next month’s subscription fee. Refunds cannot be claimed for any partial-month subscription period.
3.5. One year subscriptions shall be paid in advance by a one-off payment with automatic one year renewals. You acknowledge and agree that we (or our online payment provider) are authorised to charge the same credit card or other payment method as was used for the initial subscription fee at the rate secured at the time of purchase or at a rate notified by us to you in reasonable time in advance of renewal. Payment shall be taken each year on or around the date on which you began your subscription. For example, if you began your subscription on 15th March 2018, you will be charged on or around the 15th March each year. You must cancel your subscription at least one day before it renews in order to avoid billing of the renewal subscription fee. Refunds cannot be claimed for any partial subscription period.
Purchasing a Membership
3.6. Please ensure that you read these Terms carefully, and check that the details in your subscription order are complete and accurate, before you submit the order. If you think that there is a mistake or require any changes, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
3.7. When you submit any subscription order to us, this does not mean we have accepted your order. All orders are subject to availability and confirmation of the order price. Payment will be taken once the order has been accepted and you will receive an email confirming that your order has been accepted. A legally-binding contract between us under which we will grant you membership will only be formed when we send you this confirmation.
3.8. All membership fees are inclusive of VAT (if applicable). You may only pay using the methods of payment displayed on the payment page, no other methods of payment will be accepted. Payment will be in pounds sterling (£) only.
3.9. We will use our reasonable endeavours to ensure that all membership fees and details of the membership options listed on the Site are correct, however errors may occur. We will notify you as soon as possible in the event that there has been an error, and you will be given an option of confirming the order with the correct price, or cancelling the order and receiving a full refund. If we are not able to contact you after reasonable attempts have been made, we will treat the incorrect order as cancelled, and you will receive a full refund.
3.10. When you set up your Membership Account, you will be required to provide personal information about yourself (including name, email address, password, postal address, business name and area of work), and your payment details.
3.12. The account password you provide should be unique and kept secure. You agree not to share your account password, and to keep your password confidential. You must notify us immediately in the event of any security breach or unauthorised use of your account.
Cancellation, Termination and Refunds
3.13. You may change your mind in respect of a monthly subscription or a one year subscription and request a pro-rata refund within 14 days from your date of payment by emailing email@example.com.
3.14. You may cancel auto-renewal of a monthly subscription at any time by emailing firstname.lastname@example.org or via your account or alternatively you may send us the online cancellation form. Cancellation is effective at the end of the applicable monthly period provided that such cancellation is made at least one day prior to the renewal date. Refunds cannot be claimed for any partial-month subscription period.
3.15. You may cancel auto-renewal of one year subscriptions at any time after 14 days from your first date of payment by emailing email@example.com via your account or alternatively you may send us the online cancellation form. Cancellation is effective at the end of the applicable one year period provided that such cancellation is made at least one day prior to the renewal date. Refunds cannot be claimed for any partial year subscription period when cancellation occurs after 14 days from your date of payment.
3.16. We will only make refunds to the same method of payment which you used to make your purchase.
3.17. We may terminate your membership at any time if you have breached these Terms, and you will not be entitled for a refund of any membership fees.
3.18. In the event of cancellation or termination of your membership, you will no longer be able to access your Member Account or the associated benefits, such as concessions for training or events.
THIS SECTION SETS OUT THE TERMS AND CONDITIONS THAT APPLY IF YOU PURCHASE A TICKET TO A BOOKMACHINE EVENT.
4.1. You may purchase tickets to our networking and training events (Events) by using the Site, subject to availability and to these Terms. Our Events are available to both non-Members and Members, however Members are eligible to receive concessions on ticket prices in accordance with their membership plan.
4.2. Please ensure that you read these Terms carefully before you submit your ticket order. Please be aware that the ticketing for our Events is powered by Eventbrite, and any ticket purchase is also subject to Eventbrite’s terms of service, which are available here.
4.3. Please ensure that you check that the details in your order are complete and accurate, before you submit your ticket order. If you think that there is a mistake or require any changes, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.
4.4. When you submit any order to us, this does not mean we have accepted your order for the tickets. Ticket prices and offers are subject to availability, and are not confirmed until payment has been successfully received. When your order has been accepted you will receive an email confirming this and another email containing your e-ticket(s). Please check your e-tickets on receipt and contact us immediately if there is a mistake.
4.5. You must produce your e-ticket or provide your name as shown on your e-ticket in order to gain entry to the Event, and we reserve the right to see proof of identity.
4.6. Where a concession is claimed, proof of the concession entitlement is required at the point of purchase. Failure to supply such proof when required may result in the full ticket price being charged.
4.7. Ticket prices (including booking fees where applicable) will be as shown at the time you place your order on our Site.
4.8. We will use our reasonable endeavours to ensure that all prices and details of the tickets listed on the Site are correct, however errors may occur. We will notify you as soon as possible in the event that there has been an error, and you will be given an option of confirming the order with the correct price, or cancelling the order and receiving a full refund. If we are not able to contact you after reasonable attempts have been made, we will treat the incorrect order as cancelled, and you will receive a full refund.
4.9. All ticket prices are inclusive of VAT (if applicable). You may only pay using the methods of payment displayed on the payment page; no other methods of payment will be accepted. Payment will be in pounds sterling (£).
4.10. Admission to the Event is at all times subject to any terms, conditions or rules of the venue operator. If you breach those terms, conditions or rules then the venue operator may refuse admission or require you to leave the venue.
4.11. Latecomers may not be admitted. No refunds will be issued.
4.12. You may take pictures of the Event and share these on social media unless we otherwise notify you. You may only take sound recordings or videos of the Event with our express prior permission.
4.13. We, our service providers or partners may record the Event, by purchasing tickets you consent to you and other members of your booking to being filmed and any subsequent commercial exploitation of such recordings without payment.
Cancellation, Refunds and Exchanges
4.14. Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled (as set out in Clause 4.16 below) and in no circumstances may the tickets be resold or transferred. We may at our discretion refuse admission to the Event to the holders of any transferred or resold tickets.
4.15. We reserve the right to make alterations to the published Event where necessary, including to the speakers, time and venue. We will use our reasonable endeavours to notify you of any such alterations using the details you provided us with at the time of ordering.
4.16. Whilst we will try and avoid cancelling any Event, we have the right to cancel any Event in our sole discretion. In the unfortunate event where we have to cancel an Event, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering and you will receive an automatic refund. We will only make refunds to the same method of payment which you used to make your purchase.
THIS SECTION SETS OUT THE TERMS AND CONDITIONS THAT APPLY IF YOU ACCESS THE PUBLICATIONS MADE AVAILABLE ON THE SITE.
5.1. You may access our Publications by using the Site, subject to availability and to these Terms.
5.2. The prices for our Publications will be as shown on our Site. All prices are inclusive of VAT (if applicable). The majority of our Publications are free of charge, and may be instantly downloaded by you from the Site. For those Publications which are not free of charge, you will be redirected to Amazon’s website (www.amazon.co.uk) to make your purchase and Amazon’s terms and conditions will apply to your purchase.
6. Access to and use of the Site
6.1. If you are under the age of 18, please do not use the Site. By using the Site you confirm to us that you are 18 years old or over.
6.2. The Site is currently made available to you free of charge, although we do of course charge for the Services and some of the Publications you order via the Site. You agree that we can change this at a later date as long as we let you know in plenty of time before we start charging for use of the Site.
6.3. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice to you.
6.4. Subject to your continued compliance with these Terms, we hereby grant to you a non-exclusive, non-transferable, non-sublicensable, revocable, licence to access and use the Site for your own personal use. If you breach any provision of these Terms, this licence will immediately terminate and you must immediately cease use of the Site.
6.5. You are responsible for making all arrangements necessary for you to have access to the Site.
6.6. You are responsible for ensuring that all persons who access the Site through your internet connection or Member Account are aware of these Terms and other applicable terms and conditions, and that they comply with them.
6.7. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
6.8. If you are a Member, you have the ability to post content to your profile and to certain other areas of the Site (Member Content). Any Member Content that you post must not contain anything which:
6.8.1. is defamatory, offensive, untrue, false or otherwise objectionable;
6.8.2. promotes sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
6.8.3. infringes the intellectual property rights of any other person;
6.8.4. is made in breach of any legal duty owed to a third party, such as a contractual duty, a duty of confidence or duty of privacy;
6.8.5. promotes any illegal activity; or
6.8.6. advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse.
6.10. You agree to comply with all reasonable instructions that we may give you regarding your use of the Site.
7. Intellectual property rights
7.1. We are the owner or the licensee of all intellectual property rights in the Site. You may download extracts, of any page(s) from the Site, provided that:
7.1.1 the material shall not be reproduced or included in any other work or publication in any medium;
7.1.2. the material may not be modified or altered in any way;
7.1.3. the material may not be distributed or sold to any third party; and
7.1.4. you do not remove any copyright or other proprietary notices contained in the material.
7.2. If you copy or use any part of the Site in breach of the Terms, your right to use the Site will cease immediately and you must destroy any copies of the materials you have made.
8. Data protection and privacy
9. Complaints or Queries
9.1. If you have any queries or complaints about the Site, the Services or the Publications, please contact us using the contact information as detailed in Clause 1.4. We will use reasonable efforts to respond to you promptly.
9.2. If you are using the Site as a consumer (i.e. for purposes wholly or mainly outside your trade, business, craft or profession), you have legal rights in relation to services that are faulty or not as described and we are under a legal duty to supply such services with reasonable care and skill. Nothing in these Terms shall affect your statutory rights. For more information please see https://www.citizensadvice.org.uk/.
10. Links to and from the Site
10.1. You may link to any page of the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor establish a link to the Site in any website that is not owned by you.
10.2. We reserve the right to withdraw linking permission without notice.
10.3. Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources and we are not responsible or liable for them in anyway.
11.1. We do not guarantee that the Site will always be available, be uninterrupted, secure or free from bugs or viruses, nor that the Site will be free from errors or omissions.
11.2. We shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, without limitation, any failure to perform the Services to you due to unforeseen circumstances or cause beyond our control such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemic or other natural disaster, shortages of transportation facilities, fuel, energy, labour or materials or a failure of public or private telecommunications networks.
11.3. If an event outside of our reasonable control takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control.
12. Limitation of our liability
12.1. You acknowledge that the Site has not been developed to meet your individual requirements. You agree not to use the Site for resale purposes.
12.2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. We are also not responsible to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and, if you are a consumer, for breach of your legal rights in relation to the products as summarised at Clause 9.1.
12.4. Subject to Clauses 12.3, our maximum aggregate liability under or in connection with these Terms whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to [150%] of the aggregate amount that you have paid to us prior to the event giving rise to the liability;
12.5. You shall indemnify us in the event that we incur any claims, costs, damages, losses, or other liability as result of any your actions or omissions, or through using the Site in breach of these Terms.
12.6. Nothing in these Terms excludes or limits our liability for:
12.6.1. death or personal injury caused by our negligence,
12.6.2. fraud or fraudulent misrepresentation; or
12.6.3. any other liability which cannot be excluded or limited by law.
13.1. The Terms do not create or infer any rights that are enforceable by any person who is not a party to them.
13.2. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
13.3. If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.
13.4. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
13.5. These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with English law and the non-exclusive jurisdiction of the English Courts.
Our website is not intended for children. We do not knowingly collect or maintain the personal information of children under the age of 18. If you are under the age of 18, please do not access our website at any time or in any manner. We will take appropriate steps to delete the personal information of persons under the age of 18.
1. Who we are
BookMachine Ltd (company number 12262084) is a company registered in England, with our principal place of business set out below.
You can contact us as follows:
Incubation at Ravensbourne
6 Penrose Way
SE10 0EW Email:firstname.lastname@example.org Tel: +44 (0) 207 183 2399
2. Information we may collect about you
Information that you provide to us.
We will collect any information that you provide to us when you:
make an enquiry, provide feedback or make a complaint over the phone, by email or our website;
subscribe to our mailing lists;
submit an application to a job vacancy;
purchase a BookMachine membership;
purchase a ticket for a BookMachine event;
order publications or other products from our website;
create an account to purchase a BookMachine membership or other products from our website;
complete your online profile on the Site;
submit a Comment on the Site;
provide your details when you meet us at a conference or event;
The information you provide to us will include (depending on the circumstances):
Identity and contact data: title, names, addresses, email addresses and phone numbers;
Account profile data: if you’re registering for an account you may also provide a username, password, job title/position, company name, skill set and location
Survey data: from time to time we might ask if you would be willing to participate in our surveys; if you agree, we will also collect any information that you provide as part of that survey.
Information we collect about you.
Information contained in correspondence. We will collect any information contained in any correspondence between us. For example, if you contact us using a query button on our website or by email or telephone, we will keep a record of that correspondence;
Information transmitted on the website. We will collect information that you upload or post to your website account and/or any correspondence or interactions that you may have with other website account holders.
Website usage data. We will collect information about your interactions with the website, including information such as login data, IP address, page views, searches, requests, orders, pre-approvals, confirmations, agreements between you and other website users and other actions on the website;
Technical data. We will also collect certain information about how you use our website and the device that you use to access our website, even where you have not created an account or logged in. This might include your geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), the data transmitted by your browser (such as your IP address, date and type of the request, content of the request regarding the specific site, time zone settings, access status/HTTP status code, volume of data transmitted, browser type and version, language settings, time zone settings referral source, length of visit to the website, date and time of the request, operating system and interface), number of page views, the search queries you make on the website and similar information. This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read the section headed “Cookies” below.
Uploading media to the Site. If you upload images to the Site, e.g. when uploading an Avatar or portfolio item for you BookMachine profile, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Purchasing products on the Site. While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! If your product does not require shipping, we will not ask for a shipping address
When you purchase from us, we’ll ask you to provide information which will always include your name and email addresses, and depending on the product, may include phone number, username, password and billing address. We’ll use this information for purposes, such as, to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your membership account
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name and email address and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name and email address.
We store a copy of your cart in our database for 60 days for the purpose of reminding you when your cart is abandoned.
We do not store credit card details. All card transactions are handled via Paypal.
Communication preferences. We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.
Communication logs. We keep a log of some of the communication that we have with you which may include marketing and transactional emails and/or SMS messages. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Information we receive from third parties.
In certain circumstances, we will receive information about you from third parties. For example
Website users: we may receive personal information from other website users, who may be based inside or outside the EU, for example information that is posted or uploaded by other users (e.g. reviews), information relating to transactions and/or correspondence between website users;
Social media plugins: we currently use social media plugins from the following service providers who are based both inside and outside the EU: [Facebook, Google+, Twitter, LinkedIn. By providing your social media account details you are authorising that third-party provider to share with us certain information about you;]
Service providers: we may collect personal information from our website developer, IT support provider and payment services provider (who may be based inside OR outside the EU);
We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
3. How we use information about you and recipients of your information
If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.
We will use your information for the purposes listed below either on the basis of:
the provision of our services to you;
your consent (where we request it); or
our legitimate interests (see below).
We may use your information for the following purposes:
To provide access to our website: to provide you with access to our website in a manner convenient and optimal and with personalised content relevant to you including sharing your information with our website hosts and developers (on the basis of our legitimate interest to ensure our website is presented in an effective and optimal manner);
To register your account: if you create an account on our website, we will use the details provided on your account registration form (on the basis of performing our contract with you);
Marketing: to keep in contact with you about our news, events, new website features or services that we believe may interest you, provided that we have the requisite permission to do so, and sharing your information with our marketing services provide] (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so);
Advertising: to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (on the basis of our legitimate interests in studying how our website/services are used, to develop them, to grow our business and to inform our marketing strategy);
Analytics: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (on the basis of our legitimate interests in defining types of customers for our website and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy);
Suggestions and recommendations: to share your information with selected third parties such as event partners, to enable them to contact you with information about things that may interest you (where we have your consent to do so);
User and customer support: to provide customer service and support (on the basis of our contract with you or on the basis of our legitimate interests to provide you with customer service), deal with enquiries or complaints about the website and share your information with our website developer, IT support provider, payment services provider as necessary to provide customer support (on the basis of our legitimate interest in providing the correct products and services to our website users and to comply with our legal obligations);
Research: to carry out aggregated and anonymised research about general engagement with our website (on the basis of our legitimate interest in providing the right kinds of products and services to our website users);
Compliance with policies, procedures and laws: to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees and share your information with our technical and legal advisors (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).
Where we refer to using your information on the basis of our “legitimate interests”, we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
personalising, enhancing, modifying or otherwise improving the services and/or communications that we provide to you;
detecting and preventing fraud and operating a safe and lawful business;
improving security and optimisation of our network, sites and services;
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to details in the “Your Rights” section below.
4. Who we might share your information with
In connection with the purposes and on the lawful grounds described above and in addition to the recipients of your information as described above, we will share your personal information when relevant with third parties that we work with such as:
Website users: Other website users who you use the website to transact and communicate with, who may be based both inside and outside the EU;
Partners and collaborators: Where we have worked with a third party on the authorship of one of our Publications/Whitepapers, we may provide this partner with your name and email address when you download this Publication and only with consent from you;
Our service providers: Service providers we work with to deliver our business, who are acting as processors and provide us with:
website hosting services via WPEngine based in the United Kingdom
We will track your location based on your IP address in order to ensure that our content, events and services are available in the correct geographical areas. To detect your location, we will send your IP address to the geolocation services of usersinsights.com. We will store the country, region, city and coordinates associated with your IP address. We will also store your IP address in a hashed format so we can check it for changes.We will track your last login date and number of sessions in order to identify whether your are an active user not. We delete inactive users after 12 months of inactivity.We will track your browser name, browser version and device platform in order to ensure that our site is always optimised for the browsers and devices most used by our customers;
maps services (including Google Maps API);
Visitor comments may be checked through an automated spam detection service;
social media plugin services including Facebook, Google+, Twitter and Linkedin;
legal, accountancy, auditing and insurance services and other professional advisers based in the United Kingdom;
Regulators and governmental bodies: HM Revenue & Customs, regulators, governmental bodies and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances;
Marketing parties: any selected third party that you consent to our sharing your information with for marketing purposes;
Other third parties (including professional advisers): any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) based in the United Kingdom where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
We require all third parties to maintain appropriate security to protect your information from unauthorised access or processing.
If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the website.
Commenting on the Site. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
User accounts. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Posting content on the Site. If you edit or publish content, for example a status update, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the content you just added. It expires after 1 day.
6. How we look after your information and how long we keep it for
We operate a policy of “privacy by design” by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption;
maintaining a data protection policy;
limiting access to your personal information to those in our company who need to use it in the course of their work.
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes.
User accounts. We delete inactive users after 12 months of inactivity.
Comments on Site articles. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. Help keep your information safe
You can also play a part in keeping your information safe by:
choosing a strong account password and changing it regularly;
using different passwords for different online accounts;
keeping your passwords confidential and avoiding sharing your login with others;
making sure you log out of the website each time you have finished using it. This is particularly important when using a shared computer;
letting us know if you know or suspect that your account has been compromised, or if someone has accessed your account without your permission;
keeping your devices protected by using the latest version of your operating system and maintaining any necessary anti-virus software;
being vigilant to any fraudulent emails that may appear to be from us. Any emails that we send will come from an email address ending in ‘@bookmachine.co.uk’, or ‘@bookmachine.org’.
8. International transfers of your information
Our company is located in the UK.
A number of our external third party service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by using at least one of the following transfer solutions:
Where we share data with companies based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
9. Your rights to the information we hold about you
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have certain rights in respect of the information that we hold about you, including:
the right to ask us not to process your personal data for marketing purposes;
the right to request access to the information that we hold about you;
the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;
in certain circumstances, the right to ask us to stop processing information about you; and
the right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/).
Please note that we may need to retain certain information for our own record-keeping and research purposes even if you have asked us to stop processing it. (For example, we may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications.)
From 25 May 2018, in accordance with new data protection laws which will be in force from that date, you will have certain additional rights in respect of the information that we hold about you, including:
in addition to your right to lodge a complaint about us to the UK Information Commissioner’s Office (https://ico.org.uk/), you will also be able to lodge a complaint with the relevant authority in your country of work or residence;
the right to object to our using your information on the basis of our legitimate interests and there is something about your particular situation which makes you want to object to our processing on this ground;
the right to receive a copy of any information we hold about you (or request that we transfer this to another service provider) in a structured, commonly-used, machine readable format, in certain circumstances; and
the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.
How to exercise your rights
What we need from you to process your requests
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
From 25 May 2018, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Sharing data directly with third parties
You might end up providing personal information directly to third parties as a consequence of your interactions with our website and other services offered by us. For example, your name and other personal information will be shared with other website users when you correspond with them via the website, or you may attend an event hosted by us where you communicate personal information directly with other attendees. We are not responsible for how such third parties use personal data provided by you.
Please be responsible with personal information of others when using our website and the services available on it. We are not responsible for your misuse of personal information, or for the direct relationship between you and others when takes place outside of the website or our services.
11. Third party links and embedded content
Third party links
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.