Editors deal with all types of clients. Many of them are pleasant and easy to work with. Some can be very difficult. Freelance copy-editor Sue Littleford discusses different sorts of difficult clients and the problems an editor faces. Soon to follow is Sue’s companion piece on how to resolve these issues, and what authors can do if they feel an editor isn’t adhering to the Code of Practice.
I’m a freelance copy-editor, so I hang out around freelance editorial online watercoolers. If you do the same, or read blogs with any regularity, you’ll have seen editors’ tales of nightmare authors and, indeed, authors’ tales of nightmare editors.
Some of the most recalcitrant problems arise around conflicting ideas of ‘perfect’. Objective perfection doesn’t exist, but many freelance editors sell themselves as able to deliver it, which does no one any favours. And some authors expect their editors to be quite unfeasibly perfect – and read minds, to boot.
I’m going to state right now that, in my experience, most authors are lovely to work with. But in any barrel, there will always be a few bad apples. Here are several ways to annoy your editor. Some of these happened to me. Some of these happened to people I know.
1) The me-too
I had one of these very early in my freelance career. Not too long after JK Rowling had published the final Harry Potter, the first part of story about a young orphan wizard in a school in a castle, with horrible relatives, an owl and two friends whose names began with H and R landed on my desk. It was dire. Even if it had been half-decently written, there was no getting away from the fact it was a rip-off. When the client asked if I thought she’d get it published, I had to say no. Getting paid for that job took a while…
2) The can’t-stop-fiddling
Ah yes, the author who just keeps adding and changing and expecting you to edit all the new bits for no extra cash and in the original timescale. I’d once returned files to the publisher for typesetting, and days later was still getting new material from the author, who was trying to charm me into doing more work just because he was a ‘head-in-the-clouds academic’ (I’m quoting). Didn’t work. Note to authors: when you submit your manuscript to your publisher, the working assumption is that you’ve actually finished it. Aside from the actual extra work involved, and the cost and time added to the schedule that no one has budgeted for, it’s hard to do a quality edit of a moving target.
3) The precious
The author whose work was perfect to begin with and who rejects every single edit and comment. You wonder why they bothered getting an editor.
4) The precious with attitude
As for no. 3, but rude with it. The editor is clearly too stupid to comprehend the author’s artistic vision.
5) The vague
The author who can’t answer a question unless you send a separate email with each one. And/or they keep changing their minds about things they’d already answered. Or you have to ask the same question five times to get an answer. Note to authors – if we ask, it’s because we need to know.
6) The condescending
Now, not all academic authors are like this – most are absolutely delightful, I’m happy to say – but there are some who make you deal with their secretary, as they can’t be bothered with your queries, or who treat your introductory email setting out the timetable, query handling and initial questions with airy indifference. I remember taking several attempts to get the author to confirm which variety of English they wanted me to edit the book into. The manuscript provided no clues and the clock was ticking. I was finally told ‘I’m sure you can work it out.’ So I went with my preference, which may not have been theirs. You can edit the book of one of these authors without ever having a conversation with them about it. Editing is dispiriting when the author doesn’t seem to care what happens to the book.
7) The didact
The editor sends the academic author a query. The academic author doesn’t answer the query, but writes a paragraph explaining around the point so I can figure out the answer for myself. Good teaching for your students, not so good for letting your copy-editor know how the manuscript should read at that point. I get one of these about once a year and it really slows things down and does nothing for my blood pressure.
8) The headstrong
First cousin to no. 6, the headstrong author will not be interested in following their publisher’s house style and certainly won’t have bothered to read the publisher’s guide for authors, because it’s of no interest to them – they’ll write the way they always have, and expect the house style to disappear in a puff of smoke. Your copy-editor, however, will be distracted from reading the actual words you worked so hard on by toiling away on the mechanics, taking out, or inserting, commas in references, or substituting First World War for World War I, or correcting your capitalisation of acronyms to haul the text back into house style.
9) The uncooperative
They won’t answer queries, they go silent for days on end, they email you from the airport to say they’re going away and will be offline for ten days and make it your problem to deal with the publisher’s schedule (not to mention the knock-on effect on your own bookings).
10) The my-friend-knows-better
It’s enough to make you cry. You’ve slaved over not very promising material and improved it significantly. Then the author shows your edits to a friend or relative, and they find fault with everything you’ve done. They’re wrong, of course. They can’t spell and they don’t understand grammar or how hyphenation changes with context. And they certainly don’t understand that there’s no such thing as perfect. So the author wants you to do it again, this time inserting all their friend’s mistakes.
11) The litigious and/or blackmailer
You’ve done your edit, you’ve sent in the files and your invoice, and the author claims you’ve not done a decent job. There’s a comma missing on page 172! They want a do-over at no charge, or they won’t pay your invoice. Or they’ll take you to court to recover what they paid you before they got bent out of shape over the missing comma on page 172. Or they want a monstrous discount, because you missed out a comma on page 172. And/or they’ll shred your reputation across social media.
12) The utterly deluded
They think an editor will work for a share of their royalties, because their book is such a wonder, movie producers will be lining up for the rights, and publishers will be printing hundreds of thousands of hardbacks for the first print run for an unknown novelist.
13) The parsimonious
‘Freelance means free, doesn’t it?’ ‘Budget? Oh, well, how does £50 sound – I don’t have any more’ (for a 150,000 word copy-edit). Sometimes the author just doesn’t want to pay, because the book is so good really, you should be paying them for the honour (and yes, I’ve had one of those), others just really have no idea of time or cost. And yes, it takes longer to edit a book than to read it. Much longer. And further, editors have mortgages, bills and commitments that require cash, not a swapsie for, well, anything the author wants to offer.
14) The crafty
Editors talk to each other. Facebook groups I belong to have in the past few months caught out two people sending out individual chapters to different copy-editors for a ‘free sample edit’ in an attempt to get the entire book edited free of charge. It’s not big and it’s not clever. Any author who tries that must be prepared to be called out on it, or, should they get away with it, have a manuscript that will not have been well edited. Editing is about consistency much of the time – and no editor will edit a long text in exactly the same way as another.
15) The no-show
After going through the negotiations and agreeing to take on the job, and having fitted it into your schedule, the job doesn’t show up. With some authors I’ve been told about, it doesn’t show up on the rescheduled date, either. When it finally shows up, unheralded, it’s for an immediate turnaround. Sigh. Now, for the freelance editor the no-show means they have a gap in their schedule. No money coming in. Other jobs, perhaps, have turned down because they’ve taken yours on. The editor can try their contacts to see if they can fill the gap, but an offered project may not have the same time requirements as the one you’ve just bailed on. Editors know that sometimes a manuscript isn’t ready when you’d said it would be. Things happen, we get that. But please – communicate with your editor ahead of the date you’re due to deliver your manuscript if you’re at all worried about meeting your commitment.
16) The wannabe book designer
If you know you’re writing for publication, then making your manuscript look just like you hope the book will is, 99 times out of 100, a total waste of effort on your part, and creates work for the copy-editor. And if the author is paying the copy-editor for their time, that’s a waste of the author’s money, too. It is also really dull work for the copy-editor to have to squash all your design into typesetter-friendly format. So don’t use fancy styles – the editor wants to know a chapter title from a side-heading, and what needs to be italic, what’s a quotation and so on, but don’t try to replicate the book designer, who will be following the publisher’s brief (as will the copy-editor). It doesn’t help, either, if the author hits return at the end of each line, or uses strings of spaces or tabs to make a pretend table.
17) The legally naive
Copy-editors and publishers worry about copyright infringement and libellous statements a lot more than some authors seem to. One author told me that they didn’t need permission to quote material and use other people’s photographs ‘because they were on the internet, so they’re free’ (despite the copyright statements in the source websites…). Publication was delayed. Another said a lot of things about Berlusconi that may well have been true, but hadn’t yet been proven, and the publisher was not about to spend its money defending an action for libel. A couple of paragraphs were ripped out.
Sue Littleford has been a freelance copy-editor for ten years, working in scholarly non-fiction, but with forays into fiction. She is an Advanced Professional Member of the Society for Editors and Proofreaders, and author of their Guide Going Solo: Creating your freelance editorial business.