Working in Publishing and Marketing: Samantha Missingham interview
Samantha Missingham is Head of Audience Development at Harper Collins Publishers. Here Stephanie Cox interviews Sam about her career so far, the impact of social media on publishing, and the various roles she has held.
1. Can you give my readers a brief overview of your career so far?
Sure. I’ve spent the vast amount of my career working in magazine publishing. I started at a very small company that published financial technology titles. I learned a huge amount working in a small business with a very entrepreneurial boss. He taught me a few simple but important things – everyone in the company should be able to answer the phone & give a decent answer to any question about the business, also, pretty much every call coming into a business is a sales opportunity – if you understand everything that you sell.
I then worked at Centaur on many of their B2B magazines, including Marketing Week, Creative Review and New Media Age. I launched their community site MAD.co.uk (for marketing, advertising & design professionals). This is where I learned about building audiences/communities and the various ways you can get people to pay for content. And yes I was MAD Marketing Manager for a while 😉
I took a career break to have my daughter, move town & divorce (why not do all of it at the same time, right?). I then worked for several years as a freelancer/consultant, always working on circulation & subscription strategy work. I worked on consumer magazines at Future Publishing on titles about weddings, cars, photography & design.
Seven years ago I was offered temporary freelance work on The Bookseller, where I stayed for 5 years. This was the most fulfilling 5 years of my career, mostly due to falling in love with the book business and being part of the industry while it transformed so dramatically. I launched the FutureBook community, blog, conference and awards while I was there which I am still very proud of.
One of the most exciting moments of my professional life, was when Charlie Redmayne, HarperCollins’ CEO offered me a job running events. Until that point I had NO experience in books, so I appreciate the leap of faith he made employing me. I have now been at HarperCollins for 18 months and I genuinely believe I have the best job in publishing. My remit is to come up with engaging events and campaigns across our entire list to put more books into more hands. Doesn’t get any better than that, does it?
2. You originally studied maths and Russian at university. What lead you down the publishing and marketing career path?
Oh I forgot to mention above that I was also a spy for the KGB for a while. Kidding aside, I enjoyed studying Maths & Russian and although I haven’t used either of them directly, logic and arithmetic are useful skills to have in marketing. I didn’t exactly choose my career in magazines – I graduated in a horrible recession and it was the only job I could get. No regrets.
3. Over the years and in your many marketing roles in the industry, what are some of the biggest changes you’ve experienced?
I suppose the most significant and seismic shift would obviously be the Internet. I worked on a magazine charting the very start of the Internet around 1996, a time when businesses were launching websites for the first time. So, everything that has followed; email, ecommerce, social, apps etc. Hard to imagine now.
4. You’ve won and been nominated for a number of big industry awards. Can you possibly pick one or two that you are most proud of and/or most touched by and explain why?
Well, I’m proud of all of them. But being runner-up for the Pandora award for outstanding contribution to publishing takes some beating. Also, I was a runner-up to Dame Marjorie Scardino. How cool is that?
5. In your view, what role has social media and digital played in attracting more people to reading and the industry? Why has it been so effective?
Wow, not sure I can do that question justice as the impact is so huge and varied. In very simple terms, social media has removed the barriers/gate keepers between readers and authors. It has also facilitated an open and engaged conversation amongst all book-lovers. Authors can now talk directly to librarians, bookshops to agents, book marketers to readers. There is certainly still a way to go for publishers to fully maximise the opportunity social offers, but that’s the fun and challenge of continual change.
In terms of digital, it would be impossible for me to understate the impact Amazon has had on the book business. Not least creating an ebook ecosystem that actually worked. They are a phenomenally impressive business, a week hardly goes by where they haven’t launched a new program, service or tech innovation.
Digital has had impact across all areas of our business in areas too many to mention; in no particular order, significant shifts in the last 7 years: the Ipad, apps, Wattpad, KDP, mobile, YouTube – the list goes on…
6. For those unfamiliar with virtual events – how do they work and what are the benefits? What have been particularly successful and challenging about the ones you’ve launched?
Yes, these have been great fun. The virtual festivals replicate literary festivals, but are delivered on social media. I have organised virtual festivals in romance, crime and SciFi, delivering engaging programs for readers/fans. I suppose the thing that is significant about these festivals is that they are publisher-agnostic, open and inclusive and global – everyone is welcome. As far as know, no other publisher has run events/campaigns where they have included other publisher, organisations and indie authors. My view is we all have the same aim – more books into more hands and working together genuinely puts the reader at the heart of what we’re doing. How many readers buy books from just one publisher, for example?
There have been a few highlights during these festivals, one being Margaret Atwood’s Twitter Q&A – she is a goddess. We also had Agatha Christie’s publisher answering questions about what it’s like to publish the Queen of Crime. Fab.
To read more of the interview, head over to Stephanie’s blog: Words are my Craft.