Smart phones: Changing the rules of the game
Jacob Cockcroft is Co-Founder and CEO of The Pigeonhole, a made-for-mobile digital book club, serialising their books in installments delivered straight to a reader’s virtual bookshelf on the iOS app or website. Here he writes on mobile reading and making digital work for your company.
E-books are on the decline. Digital reading is only for romance novels. Waterstone’s no longer sells Kindle eReaders. Excellent, publishers can go back to business as usual. The physical book has prevailed.
Well, OK, if you want to misread the tea leaves. The inescapable truth is that there will be 2.5 billion smart phone users by 2019, all potential readers. The largest industry oversight is a distinct separation between physical and digital reading, with digital being the cheaper, dirty cousin. There is a tally for physical sales and a tally for digital sales, count up the points and see who wins.
This simplicity fails to understand how mobile phones are hard coded into people’s daily routine, behavior and psychology. They are the single most important discovery tool for anything: holidays, clothes, kettles, and of course books, but this discovery tool could be so much more efficient, if used properly. The art is to exploit the opportunities smart phones provide and, most importantly, to use data driven analytics to hone the message. This is something physical books simply can’t offer (in much the same way that digital books can’t bring the touch, feel and smell of a physical book).
Interaction, sociability, discoverability, immediacy, pinpoint targeting, measurable ROI. View digital reading through a marketing lens and it can bring you all these things. But it has to be fun; it has to compete with Facebook, Instagram, Twitter or Snapchat on the home screen of every IOS or Android device. This is the business of habit-forming products, of providing that 10-15 minute hit of endorphins as someone breastfeeds, or waits for the tube, or a friend to turn up in a bar.
This is the battle that we wage at the Pigeonhole. We are building dynamic reading experiences, something to take part in, to feel as though you are on a collective journey with others, discovering the most exciting books of the moment. It’s not enough to just pipe content onto a phone and expect people to churn through hours of turgid reading, the temptations of the other apps are just too great, even for those with the best intentions. There is no great mystery as to why digital completion rates for traditional reading apps are so low.
You have to make it FUN. Satisfying. Exciting. Challenging. This is all possible, more than possible, it’s real. All of our publishing partners have given their experience the thumbs up, and over half who respond to our surveys would actively recommend the Pigeon to fellow readers. It is still early days (we have a community of over 12,000 users and our Android app is coming in September) but we are getting closer and closer to perfecting the experience.
And it is the author who benefits from us more then anyone. Many publishers are acutely aware that they aren’t delivering for their authors on the marketing front; they just don’t have the bandwidth. Our partnerships solve this, giving the author a direct line to their readers, creating genuine buzz around the book across social media, and facilitating those reviews on Amazon and Goodreads to boost the all-important algorithms. In turn, this drives the sales of physical books through direct click-throughs from our site to Amazon and both online and offline word of mouth.
We are the ultimate content marketing platform, using the most powerful thing you can – the book itself. Our serialisations allow any book to fit into any life, whilst offering a structured framework for conversations to play out through between the author and their readers
In this way, digital becomes part of an integrated strategy for the promotion of a book, driving discoverability, author profiles, digital sales and physical sales. Posters on the tube are great, but pound for pound, displays in the Facebook newsfeed of keen readers can be much more powerful. With a holistic strategy like this you really can fulfill the potential digital reading provides.
So my message: Don’t be scared of digital and don’t turn your back on it. You just need to be smarter, more creative and ambitious with it.